Privacy Policy

Last updated: 27 February 2026

1. Who we are

Copper Hill Property Services ("we", "us", "our") is a property services company operating across London, Surrey and Middlesex. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What data we collect

When you use our website or contact us, we may collect:

• Name, email address, phone number and postcode
• Details of the service you are enquiring about
• Technical data such as IP address, browser type and pages visited
• Cookie and usage data (see our Cookie Policy)

3. How we use your data

We use your personal data to:

• Respond to your enquiries and provide quotes
• Deliver the services you have requested
• Send you updates about your project or relevant service information
• Improve our website and services
• Comply with legal obligations

4. Legal basis for processing

We process your data on the following bases:

• Consent — when you submit an enquiry form or opt in to communications
• Contractual necessity — to fulfil a service agreement with you
• Legitimate interest — to improve our services and website

5. Data sharing

We do not sell your personal data. We may share it with trusted third parties who assist in operating our website or delivering our services, provided they agree to keep your information confidential. These may include email delivery services, analytics providers, and payment processors.

6. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 24 months.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

8. Contact us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at info@copperhillservices.co.uk.